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FAQ

If you purchased before February 20, 2019, and have a legacy activation key, see also the additional legacy FAQs specific to your purchase.

Licensing

  1. Can I use a single license of Visual Assist on multiple computers and in multiple VMs?
    Yes, but only if you are the only user of Visual Assist in the environments.
  2. Can I use a single license in different versions of the IDE, and in multiple instances of an IDE?
    Yes, you need one license per developer, not per IDE or instance.
  3. Can I purchase a floating license?
    No, you need one license for every developer who will use Visual Assist no matter the frequency of that use.
  4. How do I know what type of license I have?
    Check the line that begins "License" in the About dialog of Visual Assist (Alt+X, H, A). The line identifies Standard, Personal, or Academic. Contact us if you aren't sure.
  5. What is the difference between a Standard License and a Personal License?
    The entity that purchases a Standard License can authorize any employee or independent contractor to use a Standard License, whereas a Personal License may be used only by the individual who purchases it. Additionally, software maintenance can be renewed for a Standard License, whereas it cannot for a Personal License. Learn more.
  6. Can I use a Personal License at work?
    Yes, but you must buy the license with personal funds, you cannot be reimbursed for it, and you must be the only user of your software. When you finish using Visual Assist at work, uninstall the software and "take" the license with you.
  7. Can I use a company's Standard License at home?
    Yes, if your company permits the practice, and you are the only user of your license at work and home.
  8. Can I get a team, site, or corporate license?
    Yes, but you will need licenses for all potential users in your group. Begin the process by requesting a quote online.

Serial Numbers

  1. What is a serial number?
    A set of alphanumeric characters in the format XXXX-XXXXXX-XXXXXX-XXXX. You receive one serial number per license of Visual Assist, and each serial number can be used to register Visual Assist to three development environments: PCs or VMs. Contact us after your purchase if you have more.
  2. How and when do I get a serial number(s) after purchasing a license?
    You will receive your serial number(s) or license file via email after review of your purchase by our licensing team. Serial numbers and license files are sent Mon-Fri, CT (UTC-5), during normal business hours.
  3. How many serial numbers will I get if I purchase more than one license?
    If you purchase 1-10 licenses, one serial number per licensee. If you purchase 11 or more, one shared serial number.
  4. How do I register a serial number?
    Follow the steps in the documentation for license registration.
  5. Can I distribute serial numbers via registry scripts?
    Yes, as explained in the documentation for automated installation.
  6. How do I tell what product a serial number is for?
    Check the email that contains your serial number, or visit the license portal to display the serial numbers registered to your EDN account.
  7. Will I get a new serial number when I renew maintenance for one?
    No.
  8. Can I consolidate serial numbers with legacy, two-line activation keys?
    Yes, but all licenses must be under maintenance. Consolidation will result in the use of serial numbers. You will be able to discard all of your legacy activation keys after consolidation. Contact us to start the process.

Software Maintenance

  1. What is software maintenance?
    A steady stream of new features, bug fixes, and technical support, offered in lieu of major upgrades. Learn more.
  2. Does every new license include software maintenance?
    Yes, for one year.
  3. Can I buy a new license without software maintenance?
    No.
  4. Can I use Visual Assist after my maintenance ends?
    Yes, your license allows perpetual use of the build that is most recent as of the expiration of your maintenance.
  5. Can I renew maintenance if my current term has expired?
    Yes, assuming you have a Standard License and your maintenance expired less than one year ago, in which case the new term will begin the date of expiration. If your maintenance expired more than one year ago, contact us for your options. (Learn more in the September 17, 2018 notice of the change in policy.)
  6. Can I renew maintenance before my current term expires?
    Yes, specify your serial number, or first line of your legacy activation key, in Additional Information when you request a quote online.
  7. Can I renew software maintenance for fewer than the total number of licenses I hold?
    Yes.
  8. Can I buy a second year of maintenance when I buy a new license?
    Yes, specify your intent in Additional Information when you request a quote online.
  9. Can I co-term maintenance of new licenses with maintenance of existing licenses?
    Yes, specify your desire in Additional Information when you request a quote online.
  10. Can I obtain software maintenance through a specific date?
    Yes, specify your desired maintenance term in Additional Information when you request a quote online.
  11. When I renew maintenance for a license purchased before February 20, 2019, will I get a serial number or legacy activation key?
    A serial number.
  12. Can I renew software maintenance and buy new licenses in a single transaction?
    Unfortunately, no.

Purchasing

  1. Can I get a PDF version of a receipt?
    Yes, contact us with your order number or serial number.
  2. Can I purchase through a reseller?
    Yes, contact us if you need the name of a reseller in your country, or ask your regular reseller to contact us.
  3. Can I purchase via check or bank transfer?
    Yes. begin the process by entering payment method "Other" on our purchase page.
  4. What shall I do if my credit card is declined?
    Contact us for an alternate form of payment. (We will not know the reason your card was declined.)
  5. Can I get a quantity discount?
    We provide a discount in some circumstances, e.g. when expanding use of Visual Assist or when procuring a large quantity. If you think you might qualify, describe your circumstances in Additional Information when you request a quote online.
  6. Do you collect VAT or U.S. sales tax?
    VAT is not collected. U.S. sales tax is collected only when ship-to address is in CA, IN, TX, or WA.
  7. Can I obtain a history of my purchases?
    Yes, contact us with your request.
  8. Can I extend a trial?
    Yes, in all likelihood. Contact us with your request.
  9. What is your refund policy?
    No returns or refunds will be accepted except where required by law. Customers are expected to review their eligibility before purchasing.